The COVID-19 pandemic introduced communication challenges among first responder agencies, including:
- Evolving public health recommendations, requiring frequent updates in communications to partner organizations, communities served, and internal stakeholders.
- Coordinating messaging with key communicators working remotely and on different schedules.
- Frequent policy and procedural changes to best equip and protect first responders.
Romm, Madeline. 2021. "Communication during COVID-19: Challenges." College Park, MD: START (October).