A Department of Homeland Security Emeritus Center of Excellence led by the University of Maryland

Caron Chess

Caron Chess

Former Investigator

Lead Investigator on START Research Projects

Effective Organizational Communication During Crises: Learning from the 2001 Anthrax Attacks

May 2005 to May 2009

Selected Publications

Elites and Panic: More to Fear than Fear Itself (Journal Article)

Facilitation of Risk Communication During the Anthrax Attacks of 2001: The Organizational Backstory (Journal Article)

Miscommunication during the Anthrax Attacks: How Events Reveal Organizational Failures (Journal Article)

False Alarms, Real Challenges - One University's Communication Response to the 2001 Anthrax Crisis (Journal Article)

Speaking with One Voice: Risk Communication Lessons from the US Anthrax Attacks (Journal Article)