The COVID-19 pandemic has made communication both more difficult and more important.
- You need to frequently communicate with your personnel about changing protocols for PPE, service delivery, and exposure/quarantine rules to ensure that best practices for protecting your personnel and communities are being followed
- Personnel, especially administrative staff and leadership, may be working remotely or on different schedules, further hampering communication
- Your department also likely needs to coordinate with other departments and agencies, local stakeholders, and the community regarding the COVID-19 response, at a time when in-person interactions are curtailed
Lindquist, Katy. 2021. "Communication during COVID-19: What’s Happening in Your Department." College Park, MD: START (March).