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Communication during COVID-19: What’s Happening in Your Department



The COVID-19 pandemic has made communication both more difficult and more important.

  • You need to frequently communicate with your personnel about changing protocols for PPE, service delivery, and exposure/quarantine rules to ensure that best practices for protecting your personnel and communities are being followed
  • Personnel, especially administrative staff and leadership, may be working remotely or on different schedules, further hampering communication
  • Your department also likely needs to coordinate with other departments and agencies, local stakeholders, and the community regarding the COVID-19 response, at a time when in-person interactions are curtailed

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Publication Information

Full Citation:

Lindquist, Katy. 2021. "Communication during COVID-19: What’s Happening in Your Department." College Park, MD: START (March).

START Author(s):